Gurtam vacancies
Head of Customer Service
Head of Customer Service
Gurtam is a software development company with HQ in Lithuania, EU. Our robust solutions for fleet management and IoT help companies all over the world to optimize their daily operations and launch new projects. We truly care about the products we create, and as a community of skilled professionals, we support one another and value each other's ideas.
Responsibilities
- Leadership & Strategy: Oversee multiple teams ensuring efficient consulting, technical support and product implementation (50+ employees), and strong relationship management with Wialon partners worldwide. Provide leadership and strategic direction during all phases of partner interactions to ensure the necessary tools, processes, and personnel are in place for successful service delivery.
- Partner Support & Optimization: Lead initiatives to continually assess and optimize the consulting, education, and implementation services provided to Wialon partners. Develop strategies to improve service offerings, ensuring the highest levels of customer satisfaction and operational efficiency.
- Team Building & Development: Build and nurture a high-performing, cohesive team by offering leadership, coaching, and guidance.
- Cross-functional Collaboration: Take functional responsibility for managing after-sales teams to enhance knowledge-sharing and enable consistent partner interactions. Facilitate effective communication between customer service teams and other departments, including Product, Business Development, and Senior Management.
- Partner Advocacy: Ensure that customer feedback and requirements are accurately represented to internal stakeholders, acting as the voice of Wialon’s partners.
- Industry Knowledge & Expertise: Stay updated on industry trends, partner needs, and competitive offerings. Maintain deep knowledge of Wialon products and the various services provided by Wialon service providers globally to ensure best-in-class partner support.
- Operational Oversight: Lead the planning, direction, and oversight of various service functions that span across departments. Manage resources effectively to ensure smooth operations across multiple functional areas and guarantee that all customer service initiatives are aligned with broader organizational objectives.
Requirements
- 5+ years of senior management experience in customer service or business development functions with at least 20 subordinates.
- Proven record of accomplishment in leading and driving teams to achieve and exceed established goals and objectives.
- Ability to solve complex cross-functional issues exercising critical thinking and sound judgment and to lead cross functional teams through complex business issues.
- Ability to influence and negotiate in order to drive results, using analytics to measure performance against key initiatives.
- Strong general technical erudition.
- Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels.
- Experience shaping and delivering professional services delivery strategy.
- Proficient level of English.
We offer
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Involvement in the growth and development of an international tech company with a global reputation.
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Opportunity to work directly with top experts and managers.
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Challenging worldwide projects that boost your creativity.
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Result-driven, friendly, and supportive team — we do an amazing job and are good friends after work.
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Salary range from 7000 EUR gross.
