Gurtam vacancies
Technical Care Engineer
Technical Care Engineer
Gurtam is an international software developer and provider of Wialon, the platform for GPS tracking and IoT. At Gurtam, we want to help the world evolve, make it safer, smarter, more convenient and people-friendly with the power of technologies and talented minds. We are pleased to invite a Technical Care Specialist to provide technical support for our software (Wialon). The work involves deep immersion in the product, analytics, technical consulting and user training.
Requirements
- Initial processing and basic analysis of incoming requests in English.
Spanish & Russian are considered as a huge plus. - Consulting clients on Gurtam products and providing technical support via HelpDesk, phone, and online chat 24/7.
- Advising and assisting colleagues from other departments on technically-related questions.
- Advising clients on Gurtam products, their settings and capabilities.
Responsibilities
- Initial processing and distribution of incoming requests from the customers.
- In-depth analysis, consultations, and assistance in resolving partners' issues via email.
- Advising and assisting colleagues from other departments with technical Wialon-related questions.
- Creating and forwarding bug reports and feature requests to developers.
- Ability to work on a rotating 2/2 schedule:
- 2 day shifts (08:00–20:00 UTC+03)
2 days off
2 night shifts (20:00–08:00 UTC+03)
2 day shifts (08:00–20:00 UTC+03)
- 2 day shifts (08:00–20:00 UTC+03)
We offer
- Salary range 1000-1300 EUR net, based on your experience and interview results.
- Medical insurance. Dental and vision plans included.
- Paid sick leave without doctor's note. Take time off when you need a break or aren't feeling your best.
- Free lunches in the office.
- Family-friendly policy. Helping to balance and benefit both work and family life.
- Corporate presents. We are not limited to mugs with a logo.
- Team building events. We love to work and love to have fun.
- Financial support for participation in trainings and specialized courses. You choose what you need
