Wialon partners can expect to get technical support 24/7 as well as the assistance of the Technical Consulting Department and dedicated teams to resolve complex and specific issues.
The number of our direct and indirect partners, as well as the number of connected units, keeps growing. Together with this, the number and variety of requests we get from partners grow, too. To provide timely and quality technical support, we established a special request processing system that also involves the work of dedicated teams.
All the requests get to the Support 24/7 Department. More specific and complex issues that need considerable time for analysis and finding the solution are handed over to the Technical Consulting Department.
The questions for developers, business analysts, hardware specialists, and QA engineers, such as software failures or the products’ future, are handed over to the dedicated teams.
Please note: Technical Consulting and dedicated teams handle the technical support issues from Monday to Friday, 9 a.m. to 6 p.m., UTC+3.