Partner Success Specialist
Gurtam is an international software developer and provider of Wialon, the platform for fleet management with 320+ professionals work around.
We deliver feature-rich and cost-effective solutions that drive efficiency in fleet management in more than 150 countries across the globe. Being on the market for over 20 years, Gurtam has evolved into a trusted expert in telematics, actively expanding its presence worldwide.
Responsibilities
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Partner Relationship Management
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Act as a trusted advisor for partners on business matters related to Wialon.
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Foster strong, long-term relationships with partners via personal and online meetings, positioning Wialon as a reliable and easy-to-work-with provider.
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Participate in industry-related expos and events.
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Conduct regular communication sessions with partners to provide updates, address concerns, and strengthen collaboration.
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Assist in resolving partner concerns and mitigating dissatisfaction.
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Encourage partners to share expertise within the community.
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Facilitate connections between partners and other Wialon teams.
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Monitor partner compliance with Wialon community policies and rules.
Partner Onboarding
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Lead the onboarding process for new partners, ensuring a smooth start within the Wialon ecosystem.
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Ensure partners are well-informed about Wialon’s policies, team structure, pricing, billing, support, and development procedures.
Collaboration & Business Development
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Develop a deep understanding of partners’ businesses, market specifics, and unique needs.
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Support partners in migrating their customers to Wialon, ensuring smooth transitions.
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Monitor partners' business success, identifying challenges and opportunities for growth.
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Engage with technology partners to drive collaboration and lead exchange.
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Gather domain knowledge to anticipate market trends and enhance partner engagement strategies.
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Conduct market research to identify growth opportunities.
CRM & Data Management
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Keep CRM data accurate and up to date.
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Requirements
- Bachelor degree.
- Experience in sales or customer service roles in IT sphere.
- Full professional proficiency in the English language.
- Recorded public speaking experience would be considered as a big plus.
- Excellent memory, developed logical thinking, the ability to analyze information and draw conclusions from it
- Time-management skills in saturated work environment
- High productivity and speed of work
We offer
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Involvement in the growth and development of an international product IT company with a global reputation.
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Opportunity to work directly with top experts and managers.
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Challenging tasks that boost your creativity.
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Result-driven, friendly, and supportive team — we do an amazing job and are good friends after work.
- This is a remote position with occasional traveling. We collaborate via Deel.com, so you’ll need to have an open individual entrepreneur status or similar legal setup in your country of residence.
