Partner Success Manager
We deliver feature-rich and cost-effective solutions that drive efficiency in fleet management in more than 150 countries across the globe. Being on the market for over 20 years, Gurtam has evolved into a trusted expert in telematics, actively expanding its presence worldwide. a trusted fleet digitalization suite used in 160+ countries. Step into the Wialon Partner Success team and contribute to building trusting relationships with existing Wialon partners ensuring their needs are met through effective communication and support.
Responsibilities
- Building trusting relationships with existing Wialon partners in the assigned time zones/according to the language skills.
- Regular communication via email, phone, video, and personal meetings.
- Negotiations with partners according to the processes.
- Identification of their needs.
- Informing about the partner community policies and monitoring over their compliance.
- Market research within the assigned sphere of responsibility.
- Constant maintenance of clients' database by using our CRM.
- Participation in expos with/without the company booth in the specified region; business trips, expo-related preparation tasks.
- Regular reports to the Head of the Partner Success Team.
- Assistance to the Head of the Partner Success Team and senior colleagues upon request.
Qualifications
- Bachelor degree.
- Experience in sales or customer service roles in IT sphere.
- Full professional proficiency in the English and Russian languages.
- Excellent memory, developed logical thinking, the ability to analyze information and draw conclusions from it.
- Time-management skills in saturated work environment.
- High productivity and speed of work.
Must-Have Requirements
- B2+ English skills, B2+ Russian skills (the PSM will use both in communication with partners)
- Strong communication skills.
- Analytical thinking.
- Proficiency in CRM tools.
Nice-to-Have (Bonus)
- Public speaking experience would be considered as a big plus.
- Experience in international business.
- Experience in telematics
- Knowledge of computer science
What We Offer
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Compensation: €2,500 Gross (Vilnius, Lithuania) and $1.900 Gross (Tbilisi, Georgia)
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Health: Comprehensive medical, dental, and vision insurance.
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Time Off: Flexible PTO for vacation, personal needs, and sick days.
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Growth: Funding for training, specialized courses, and conferences.
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Culture: Free lunches, team-building events, and corporate gifts.
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Family: Support to help balance work and family life.
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Location: Vilnius, Lithuania or Tbilisi, Georgia (Hybrid - 3 days/week in office)
