Gurtam vacancies
Technical Care Engineer L2
Technical Care Engineer L2
Gurtam is an international software developer and provider of Wialon, the platform for fleet management. 320+ professionals work around the globe including our offices in Tbilisi, Dubai, Boston, and Buenos Aires, with headquarters in Vilnius. We deliver feature-rich and cost-effective solutions that drive efficiency in fleet management in more than 150 countries across the globe. Being on the market for over 20 years, Gurtam has evolved into a trusted expert in telematics, actively expanding its presence worldwide.
Responsibilities
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Providing solutions for Wialon-related issues: Deliver expert solutions and guidance to customers on issues related to Wialon.
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Assisting colleagues: Offer technical advice and assistance to colleagues across departments on Wialon-related inquiries, facilitating smooth cross-functional operations.
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Troubleshooting server-based product issues: Resolve technical issues encountered by partners with server-based products, ensuring minimal disruption to their operations.
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Paid extra support services: Deliver premium support services, including installation and updates of server-based products, and execute recovery processes in the event of failures due to customer actions.
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Enhancing AI assistant response quality: Contribute to the continuous improvement of AI assistant response quality by performing tasks that refine and optimize its outputs.
