Partner Success Specialist
Gurtam is an international software developer and provider of Wialon, the platform for fleet management with 320+ professionals work around.
We deliver feature-rich and cost-effective solutions that drive efficiency in fleet management in more than 150 countries across the globe. Being on the market for over 20 years, Gurtam has evolved into a trusted expert in telematics, actively expanding its presence worldwide.
Responsibilities
-
Partner Relationship Management
-
Act as a trusted advisor for partners on business matters related to Wialon.
-
Foster strong, long-term relationships with partners via personal and online meetings, positioning Wialon as a reliable and easy-to-work-with provider.
-
Participate in industry-related expos and events.
-
Conduct regular communication sessions with partners to provide updates, address concerns, and strengthen collaboration.
-
Assist in resolving partner concerns and mitigating dissatisfaction.
-
Encourage partners to share expertise within the community.
-
Facilitate connections between partners and other Wialon teams.
-
Monitor partner compliance with Wialon community policies and rules.
Partner Onboarding
-
Lead the onboarding process for new partners, ensuring a smooth start within the Wialon ecosystem.
-
Ensure partners are well-informed about Wialon’s policies, team structure, pricing, billing, support, and development procedures.
Collaboration & Business Development
-
Develop a deep understanding of partners’ businesses, market specifics, and unique needs.
-
Support partners in migrating their customers to Wialon, ensuring smooth transitions.
-
Monitor partners' business success, identifying challenges and opportunities for growth.
-
Engage with technology partners to drive collaboration and lead exchange.
-
Gather domain knowledge to anticipate market trends and enhance partner engagement strategies.
-
Conduct market research to identify growth opportunities.
CRM & Data Management
-
Keep CRM data accurate and up to date.
-
Requirements
- Bachelor degree.
- Experience in sales or customer service roles in IT sphere.
- Full professional proficiency in English, Portuguese and Spanish at a working fluent level.
- Recorded public speaking experience would be considered as a big plus.
- Excellent memory, developed logical thinking, the ability to analyze information and draw conclusions from it
- Time-management skills in saturated work environment
- High productivity and speed of work
We offer
-
Involvement in the growth and development of an international product IT company with a global reputation.
-
Opportunity to work directly with top experts and managers.
-
Challenging tasks that boost your creativity.
-
Result-driven, friendly, and supportive team — we do an amazing job and are good friends after work.
- This is a remote position with occasional traveling. We collaborate via Deel.com, so you’ll need to have an open individual entrepreneur status or similar legal setup in your country of residence. To join our team please apply with your CV in English.
