Partner Growth Manager

Customer Service
Lithuania (Vilnius)
Georgia (Tbilisi)
Hybrid
English
French

Gurtam is an international software developer and provider of Wialon, the platform for fleet management. 320+ professionals work around the globe including our offices in Tbilisi, Dubai, Boston with headquarters in Vilnius. We deliver feature-rich and cost-effective solutions that drive efficiency in fleet management in more than 150 countries across the globe. Being on the market for over 20 years, Gurtam has evolved into a trusted expert in telematics, actively expanding its presence worldwide.

Responsibilities

  • Technical pre-sale assistance on Gurtam products, demo delivery, closing all the technical blockers.
  • Continuous development of partners' technical expertise and understanding of the IoT domain;
  • Software and hardware-related consultations and trainings for easy onboarding and partners' technical expertise enhancement;
  • Full range of support activities for Guartam-based projects, including: "migration", "retention", and onboarding new clients to Gurtam's products;
  • Improving partner employees' expertise via passing them through the Basic Course; evaluation of their expertise via Certification;
  • Guidance on the Gurtam products integration process and HW partners test accounts management.
  • Holding public training sessions and webinars, including those to extend the number of possible scenarios for using Gurtam.
  • Participation in department-wide process improvement initiatives, extra activities (e.g. involvement in AI bots development to automate part of the work) and partner-related events based on capacity and relevant skill sets.

Requirements

  • Advanced English and French required
  • Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers)
  • University degree (ideally computer engineering, systems or related/technical background)
  • High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/ meetings you can handle with no quality loss
  • Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals
  • Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty
  • Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that
  • Ability to switch focus easily within a high number of incoming tasks
  • Excellent business correspondence and communication skills
Apply now

Perks and Benefits

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Complimentary lunches and on-site snacks

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Team sports and office yoga sessions

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Medical insurance

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Corporate gifts for employees and their children

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Free parking at the office building

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Work in an international environment

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Professional training and educational reimbursement

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Community, team-building events and parties

Your candidate journey

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Apply for your dream job

2

Have an interview with a recruiter

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3

Get a test assignment

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4

Participate in an interview with a hiring manager

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5

Receive an offer or detailed feedback

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