Technical Growth Manager
At Gurtam, we build Wialon, one of the world’s leading GPS tracking and IoT platforms, used by over 2,400 partners across 150+ countries. As our network grows, we’re looking for a Project Implementation Specialist who will help partners launch, grow, and optimize projects powered by Wialon.
Responsibilities
- Support new leads:
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Handle technical demo sessions: introduce Wialon and IoT concepts, run product demos, and help remove blockers so potential clients can make informed decisions.
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- Support existing partners:
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Help partners develop their technical expertise and deepen their understanding of the IoT landscape.
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Deliver consultations and training sessions (software and hardware-related) to ensure smooth onboarding and boost confidence in using Wialon.
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Support all types of telematics projects - migrations, client onboarding and retention initiatives.
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Guide partner employees through our Basic Course, help them prepare for Certification and assess their progress.
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Assist in hardware integration and manage test accounts for hardware manufacturers.
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Run public training sessions and webinars — helping the community discover more ways to use Wialon effectively.
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Contribute to process improvements and participate in partner events (if it aligns with your skills and capacity)
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Requirements
- Speaks and writes fluently in English and Spanish. Portuguese is a big plus.
- Has previous experience in technical support, training, or similar roles involving tech and live customer interaction.
- Works fast and stays productive. We value both quality and volume — how many unique messages you can send per day and how many calls or meetings you can handle without losing focus.
- Is a strong planner. You know how to prioritize and adjust your day depending on incoming requests, urgent tasks and long-term goals.
- Builds great working relationships. You care about service quality and diplomacy.
- Learns quickly. We offer strong onboarding but count on your curiosity and drive.
- Can juggle multiple tasks. Switching context will be part of your day.
This is a remote position. We collaborate via Deel.com, so you’ll need to have an open individual entrepreneur status or similar legal setup in your country of residence. To join our team please apply with your CV in English.
Apply now
