Cookie policy

Last Updated on 25 October, 2022

This Cookie Policy (“Policy“) explains how we use cookies and other similar technologies to recognise you when you visit our website (“Website“). It explains what these technologies are and why we use them, as well as your rights to control our use of them. Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies have many different features, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help ensure that the advertisements you see online are more relevant to you and your interests.

We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. You can be sure that we will only use Cookies as described in this Cookie Policy.

Cookie choices

Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies.

Browser manufacturers provide help pages relating to cookie management in their products. Please read the documentation that your browser manufacturer provides.

Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the website or Services.

In addition to the above, you can exercise your Cookie preferences by clicking on the appropriate opt-out links provided in the Cookie table, below.

Third-party cookies

Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive. We may also permit third-party vendors to use Cookies to serve you ads based on your past visits to our website. Our vendors show our ads on websites across the Internet; however, our vendors may specifically serve you ads for the Services on other websites if you have previously visited our website.

You can also opt out of other third-party vendors’ use of Cookies by visiting the Network Advertising Initiative opt-out page ( ). Note that this Cookie Policy covers only our use of Cookies and does not include use of Cookies by such third parties.

Cookies type

The Cookies that we use on our website (including how to opt-out of these Cookies, where possible) are detailed in the table below:

Cookies created by our web application

Cookie Name Cookie Usage
__cfduid Used by one of website hosting providers (Cloudflare) to override any security restrictions based on the IP address the visitor is coming from.
_ga Used by Google Universal Analytics to track traffic to our website. This Cookie contains a randomly generated number as a client identifier.
__zlcmid Used by Zopim to provide live customer service chat on our Site. Zopim requires two Cookies: the first Cookie stores Zopim Live Chat ID to identify the device during visits. The second stores user’s preference to disable Live Chat.
_ym_uid Used by Yandex.Metrica to store data about the visitor's custom variables. Allows to differentiate users.
_ym_isad Used by Yandex.Metrica to measure and analyze traffic on this site.
_ym_visorc The Cookie for web analytics contains a unique identifier that is assigned to each browser to track user interaction with the website.
__utma This is one of the four main Cookies set by the Google Analytics service which enables website owners to track visitor behavior and measure site performance. It used to calculate new and returning visitor statistics.
__utmb This is one of the four main Cookies set by the Google Analytics service which enables website owners to track visitor behavior and measure site performance. This Cookie determines new sessions and visits and expires after 30 minutes.
__utmz This is one of the four main Cookies set by the Google Analytics service which enables website owners to track visitor behavior measure of site performance. This Cookie identifies the source of traffic to the site.
_utmc This is one of the four main Cookies set by the Google Analytics service which enables website owners to track visitor behavior and measure site performance. Used in combination with the __utmb cookie to identify new sessions/visits for returning visitors.
_gid Used to store and update a unique value for each page visited.
firstComePage Used for statistics. Stores the first page that the user has visited on the site.
language Used to determine the language that the user has chosen on the site.
_csrf Stores a token to prevent CSRF attacks.

Cookies created by third parties

Cookie Domain(s) Cookie Name(s) Third Party Information
  • fr
  • datr
  • lu
Facebook is an online social media and social networking service. Cookie information
  • HSID
  • NID
  • PREF
  • SID
  • SSID
  • 1P_JAR
  • OTZ
Google is a technology company specializing in internet-related services and products. Cookie information
  • _biz_flagsA
  • _biz_nA
  • _biz_pendngA
  • _biz_sid
  • _biz_uid
  • _gid
  • _hp2_id
  • __cfduid
  • _uetsid
  • optimizelyEndUserId
  • cp_zopim_visited
  • km_ai
  • km_lv
  • km_vs
  • __hssc
  • kvcd
  • hubspotutk
  • hp2_ses_props
Zopim allows us to live chat in order to provide support and directly solve our clients’ and users’ doubts. Cookie information
  • i
  • yp
  • yandexuid
  • yabs-sid
Yandex:Metrica is a web analysis service supplied by Yandex LLC (“Yandex”). Yandex.Metrica uses “cookies” in order to analyse your use of the website. The information generated by the Cookie about your use of this website is normally transferred to a Yandex server. Cookie information
  • twid
  • auth_token
  • guest_id_ads
  • guest_id_marketing
  • personalization_id
  • muc_ads
  • muc
  • guest_id
Twitter is an online social media and social networking service. Cookie information
  • MUID
  • _SS
Bing is a web search engine owned and operated by Microsoft that helps to turn information into action, making it faster and easier to go from searching to doing. Cookie information

Other tracking technologies

We also use “Web Beacons” (also known as clear gifs). These are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

How can I control cookies?

You have the right to decide whether to accept or reject specific types of cookies. You can exercise your cookie preferences on the cookie banner. You can set or amend your web browser controls to accept or refuse some cookies. If you choose to reject cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. As means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

The cookies that were sent in the past

If you have disabled one or more cookies, we can use information collected by these cookies before the deactivation. However, we cease to collect information via the opted-out cookie.

Changes to this cookie policy

We reserve the right to modify this Cookie Policy from time to time in order to reflect, for example, changes to the Cookies we use or for other operational, legal or regulatory reasons. If we make changes to this Cookie Policy, we will post the revised Cookie Policy and update the “Last Updated” date at the top of this Cookie Policy.

Contact us

If you have any questions about our use of Cookies or other technologies, please email us at