Meet Logistics 2.5. In today’s update: how not to miss messages from drivers, not to lose orders when importing, and optimize separate routes. Read on to learn the details.
A driver delivered a damaged package saying “Not my fault, it’s already been like that.” Delivery is his job, not customer service. The only thing he can do is to text the dispatcher: “You, guys in the office, fix this issue.”
When a new message comes, the dispatcher sees a small orange circle in “Chat” field, but they don’t know the sender and its content. As they constantly get messages like “Arrived”, “Heading to the destination”, “Hi, how are you?”, the decision to read it later seems reasonable. The next thing they see is the client’s negative feedback on the website.
As you see, a good visual indicator doesn’t guarantee the dispatcher reading the message. To prevent this, we added chat message notifications.
Imagine the negative feedback being commented over and over again just because you missed one message. Activate our browser notifications, and it will never be the case.
Select orders and vehicles, click “Distribute” and you’ll get preliminary routes. Think the result could be better? We offer the following:
In all these cases, you don’t have to pass the three planning stages to make changes. Thus, you save your time that is never enough.
Before you import orders, check the date format in Logistics settings and in the corporate accounting system that is used to generate order list. The formats must be the same. Otherwise, you won’t be able to import the data in Logistics. For you to know that the procedure was successful, we came up with some prompts:
Then just change the date format in the settings, order list or the document and import the data correctly.
Real quick: how many goods do you have to deliver tomorrow? Open the calendar in the side section and check it out. A red dot above the date shows that there are orders scheduled for this day. The numbers on the pointers along the edges show the total number of orders for the previous and next months.
Let’s sum up our March: we updated Logistics and Wialon Hosting, taught you how to control pharmaceuticals transportation, and told you about the upcoming exhibitions. Sign up for our monthly digest not to miss anything or leave your e-mail in the comments. We’ll get everything done for you.