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Updated Logistics: 3 ways to enhance your effectiveness with v.2.5

29 March, 2018
Kirill Yakynin

Meet Logistics 2.5. In today’s update: how not to miss messages from drivers, not to lose orders when importing, and optimize separate routes. Read on to learn the details.

Messages from the driver: read them before the client gets mad

A driver delivered a damaged package saying “Not my fault, it’s already been like that.” Delivery is his job, not customer service. The only thing he can do is to text the dispatcher: “You, guys in the office, fix this issue.”

When a new message comes, the dispatcher sees a small orange circle in “Chat” field, but they don’t know the sender and its content. As they constantly get messages like “Arrived”, “Heading to the destination”, “Hi, how are you?”, the decision to read it later seems reasonable. The next thing they see is the client’s negative feedback on the website.

As you see, a good visual indicator doesn’t guarantee the dispatcher reading the message. To prevent this, we added chat message notifications.

Why?

  1. There is no need to check the chat frequently because the message content is clear from the browser notification.
  2. There is no need to scroll down the list of drivers searching for the right driver. The click on browser notification redirects you to the needed chat.  
  3. The situation is always under control  the number on the orange circle shows how many messages you have.

Imagine the negative feedback being commented over and over again just because you missed one message. Activate our browser notifications, and it will never be the case. 

Assigning orders to vehicles: DIY routes

Select orders and vehicles, click “Distribute” and you’ll get preliminary routes. Think the result could be better? We offer the following:

  1. Give the system a second chance and click “Optimize again” button. When doing it in Logistics 2.5, you can select certain routes without changing the ones that the system built perfectly.
     
  2. Redistribute the orders manually. If there are too many orders at one unit, select the route, reduce the number of orders in its settings, optimize, and you’ll get two separate routes.
  3. Change the unit on a planned route if the vehicle is broken or the driver failed to show up.

In all these cases, you don’t have to pass the three planning stages to make changes. Thus, you save your time that is never enough.    

Orders import: what is your date format?

Before you import orders, check the date format in Logistics settings and in the corporate accounting system that is used to generate order list. The formats must be the same. Otherwise, you won’t be able to import the data in Logistics.  

For you to know that the procedure was successful, we came up with some prompts:

  • if the import was a success, you will get the browser notification “Saved”;
  • otherwise, you will get the browser notification informing how many orders were imported.

Then just change the date format in the settings, order list or the document and import the data correctly.

Real quick: how many goods do you have to deliver tomorrow? Open the calendar in the side section and check it out. A red dot above the date shows that there are orders scheduled for this day. The numbers on the pointers along the edges show the total number of orders for the previous and next months.

Let’s sum up our March: we updated Logistics and Wialon Hosting, taught you how to control pharmaceuticals transportation, and told you about the upcoming exhibitions. Sign up for our monthly digest not to miss anything or leave your e-mail in the comments. We’ll get everything done for you.  

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