A world’s largest full-service logistics company uses Wialon when carrying and storing pharmaceuticals. How to meet high standards of the industry giant and even impress the client? Read the article and watch our partner KLOUDIP from Sri Lanka doing both.
We can’t mention the global carrier, so we’ll call it the carrier throughout the text, just for ease.
In the region, the carrier deals with heat-sensitive biologics and highly regulated substances demanding specific transportation conditions. Experienced in refrigerated transportations, KLOUDIP won the project and got down to work.
Temperature control. Every refrigerated unit is equipped with wireless temperature and humidity sensors connected to Cellotrack Nano by Pointer. The device collects the data and sends it to Wialon where a dispatcher registers temperature abuses. KLOUDIP impressed the client by establishing stable operation of 16 Bluetooth sensors connected to a single device. That allowed cutting installation costs and avoid cabling in the back of the truck.
As temperature requirements may differ depending on the type of perishable goods, the carrier monitors each section/box/unit independently (by the serial number of the sensor). KLOUDIP offers a separate interface for a dispatcher and a consignor to track cargo throughout the way:
Moreover, the carrier's staff always gives SMS feedback to customers. All this increased the reliability of the service as customers appreciate the opportunity to track the consignment status.
“Wialon gives detailed real-time information on cargo conditions. That allows our client to provide higher standards of customer services in refrigerated transportation. We already successfully control more than 30 reefers.” – says Sanjeeva Cooray, KLOUDIP Director.
Cargo safety. To prevent the deterioration of goods door opening detection hardware with vibration alarm option was installed. The solution also helps to ensure proper closing of the unit (e.g., after unloading at the warehouse) and take fast actions if cargo integrity is violated.
As a world leader, the carrier is focused on the competitive edge, meaning reputation and profit over savings. Lucky them to find the right solution for that. The utilization of Wialon increased the integrity and efficiency of critical supplies deliveries and raised customer service standards. The system is now being tested in a Singapore office and outperforms the ones used before. So the introduction of the solution to other divisions is a matter of short time!
Tell us about Wialon implementation in your region at firstname.lastname@example.org. We appreciate your ideas and want your success stories to inspire other members of Gurtam community too.